Just go to our contact page by clicking here where you will be able to submit your requests. We will get back to you as soon as possible.
Yes. You may subscribe to our mailing list by selecting this option on your account page.
From the time of the purchase GUNTER WILHELM®’ products are guarantees to be free of defects in material and/or construction and/or craftsmanship. Any item claimed as defective must be returned to GUNTER WILHELM® for inspection. GUNTER WILHELM® lifetime warranty does not apply if the damage is due to what we define as normal wear, or use other than the intended purpose of the item. Our warranty excludes some types of damages and/or conditions such as those due to age and/or misuse and/or improper treatment. Replacements for items that are no longer available (discontinued) may be made with similar items of equal value, at our option.
For more information, please call our Customer Service line at +1-201-569-6866 (Mon-Fri, 9:30am-5:00pm EST, excluding national holidays).
Our new knives should last forever if you take care of them. Good knives should never be put in the dishwasher. Always hand wash and dry right away. Never leave them sitting in water for extended periods. They can rust and the pakkawood can swell. The reason is that good knives are not made from pure stainless steel. They are made from a mixture of high carbon steel and stainless steel. The high carbon allows the knife to be sharpened and the stainless keeps it from staining. However, the detergents and heat in a dishwasher are too much for the mixture and all good knives will rust in the dishwasher.
Always use the honing steel to realign the edge before use. This should be done before every use. The honing steel straightens the edge. It does not sharpen. The diamond steel should be used approximately once a month or when your knives don’t feel sharp after using the honing steel. The diamond steel has powdered diamond dust to remove a small amount of metal to get your edge back. If the diamond steel and honing steel doesn’t work its time to use a V sharpener. The V sharpener will strip off the old edge and put on a new one. But try not to use it too often as it will wear your blade away after time. For a complete tutorial on how to use the sharpeners and all other knife skills, please take our knife skills video class by clicking here .
Gunter Wilhelm warranties your knife for life. It is guaranteed against any defects, rust, defects, etc. Please refer to our Warranty Page
For a complete course in Knife Skills, Please click the Knife Skills 101 video. This is highly recommended for watching by all Gunter Wilhelm users, even experienced Chefs.
To maintain your mirror non-stick finish, we recommend the use of non-metal, silicon kitchen tools only. Plastics may melt on the surface and be difficult to remove.
When using your cookware for the first time it is recommended to clean using something such as dawn or some non-abrasive dishwashing detergent.
Only use Barkeepers Friend stainless steel polish for cleaning. It is non-abrasive and will keep your mirror finish.
Never use anything abrasive or rough such as a brillo pad or the rough side of a sponge. Use only soft cellulose sponges.
The best way to clean is to heat the pan and use a silicon spatula to loosen up the bottom and then rinse.
While this dishwasher safe, it is so easy to clean, hand washing is recommended.
This cookware is oven safe until 500 degree F.
It is highly recommended to use a silicon trivet on top of the induction unit if cooking on the induction. The trivet will allow the magnetism to pass while keeping the induction unit cooler.
If you have forgotten the password for your account, you can have a reminder sent to you by entering the e-mail address associated with your Gunter Wilhelm account on this page.
Any payment transactions will be encrypted using secure socket layer (SSL) technology. The encryption process converts the characters that you enter into code that is then securely transmitted over the Internet.
We may collect information about your computer, including your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. Aggregate Information is statistical data about our users' browsing actions and patterns that we collect, from which individual customer identities have been removed.
We endeavor to ship your purchase within 1-business days of receiving your order. This 1-day period allows for order verification, credit approval and order processing. This time is in addition to the transit time required of the delivery method you selected.
All orders are shipped directly from our warehouse in New Jersey during normal working hours. You have the option to select UPS Ground, UPS 2nd or 3rd day delivery at your cost. Please also check our home page for promotional shipping offers (subject to change at any time).
It depends on the carrier and shipping method.
No, we are sorry that we are unable to offer this service, but our shipping system indicates estimated delivery dates by the check out process.
Orders shipping to Hawaii, Alaska or Puerto Rico will be shipped via UPS 2nd day service. Free UPS Ground does not apply.
Regular rates apply.
No, we are sorry that we are unable to offer this service.
Orders shipping to Hawaii, Alaska or Puerto Rico will be shipped via UPS 2nd day service or UPS Ground billed at the standard rate. Free UPS Ground dose not apply.
If you are struggling to find what you are looking to purchase then please email use our online form to send any inquiries.
You will receive an e-mail confirming your order has been received.
Unfortunately not; once we have received your order it will be processed immediately so any additions will need to be sent to us as a new order.
It is possible to order from outside the US however we are only able to ship to a US address. Please check with customer service if we able to ship to your desire country
by calling 201-569-6866
We accept the following credit cards: Visa, MasterCard, Discover, American Express, PayPal and AMAZON Pay
Your credit card will be charged immediately after the order is placed and your credit card has been authorized.
As our company is located in New Jersey, New York & California you have to pay tax for all orders shipped within the 3 states. You will not pay tax for all orders shipped outside of the 3 states