From the time of the purchase GUNTER WILHELM®’ products are guarantees to be free of defects in material and/or construction and/or craftsmanship. Any item claimed as defective must be returned to GUNTER WILHELM® for inspection. GUNTER WILHELM® lifetime warranty does not apply if the damage is due to what we define as normal wear, or use other than the intended purpose of the item. Our warranty excludes some types of damages and/or conditions such as those due to age and/or misuse and/or improper treatment. Replacements for items that are no longer available (discontinued) may be made with similar items of equal value, at our option.
For more information, please call our Customer Service line at +1-201-569-6866 (Mon-Fri, 9:30am-5:00pm EST, excluding national holidays).
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628 Swan Street
Ramsey, NJ 07446
Mon- Fri / 9:00AM - 5:00PM