How Can I contact you?
Just go to our contact page by clicking here where you will be able to submit your requests. We will get back to you as soon as possible.
What is your return policy?
We offer America's cooks a select range of fine cookware products. If you are not completely satisfied with your purchase, please return the item for an exchange, refund (with receipt), or merchandise credit within 30 days of purchase. All Gunter Wilhelm products covered by a lifetime warranty.
How to Return an Item: Please contact us at 201-569-6866
To Download Product Return Form - Click Here
Do you have a mailing list?
Yes we do. You may subscribe to be on our mailing list by selecting this option on your account page.
What is Gunter Wilhelm's Warranty Policy?
From the time of the purchase GUNTER WILHELM®’ products are guaranteed to be free of defects in material, and/or construction, and/or craftsmanship. Any item claimed as defective must be returned to GUNTER WILHELM® for inspection. GUNTER WILHELM® lifetime warranty does not apply if the damage is due to what we define as normal wear, or use other than the intended purpose of that item. Our warranty excludes some types of damages, and/or conditions such as those due to age, and/or misuse, and/or improper treatment. Replacements for items that are no longer available or discontinued may be made with similar items of equal value, at our option.
For more information, please call our Customer Service line at +1-201-569-6866 (Mon-Fri, 9:30am-5:00pm EST, excluding national holidays).
How do I care for my knife?
Our new knives should and can last forever if you take care of them. Good knives should never be put in the dishwasher. Always hand wash and dry right away. Never leave them sitting in water for extended periods. They can rust and the pakkawood can swell, causing them to be defective. Good knives are not made from pure stainless steel, instead they are made from a mixture of high carbon steel and stainless steel. The high carbon allows the knife to be sharpened and the stainless keeps it from staining. However, the detergents and heat in a regular dishwasher are too much for the mixture and all good knives will rust in the dishwasher.
Always use the honing steel to realign the edge before use. This should be done before every use. The honing steel straightens the edge but it does not sharpen. The diamond steel should be used approximately once a month or when your knives don’t feel sharp after using the honing steel. The diamond steel has powdered diamond dust to remove a small amount of metal to get your edge back. If the diamond steel and honing steel doesn’t work it is time to use a V sharpener. The V sharpener will strip off the old edge and put on a new one. Try not to use it too often though, as it will wear your blade away after time. For a complete tutorial on how to use the sharpeners and all other knife skills, please take our knife skills video class by clicking here .
Gunter Wilhelm warranties your knife for life. It is guaranteed against any defects, rust, defects, etc. Please refer to our Warranty Page
For a complete course in Knife Skills, Please click the Knife Skills 101 video. This video is recommended for any Gunter Wilhelm users, including professional and experienced chefs.
How do I clean my cookware?
To maintain your mirror non-stick finish, we recommend the use of non-metal, silicon kitchen tools only. Plastics may melt on the surface and may be difficult to remove.
When using your cookware for the first time it is recommended to clean it using a substance such as dawn or some non-abrasive dishwashing detergent.
Only use Barkeepers Friend stainless steel polish for cleaning. It is non-abrasive and will keep your mirror finish.
Never use anything abrasive or rough such as a brillo pad or the rough side of a sponge. Use only soft cellulose sponges.
The best way to clean is to heat the pan and use a silicon spatula to loosen up the bottom and then rinse off.
While this dishwasher safe, it is so easy to clean, hand washing is recommended.
This cookware is oven safe until 500 degree F.
It is highly recommended to use a silicon trivet on top of the induction unit if cooking on the induction. The trivet will allow the magnetism to pass while keeping the induction unit cooler.
I have forgotten my password. What can I do?
If you have forgotten the password for your account, you can have a reminder sent to you by entering the e-mail address associated with your Gunter Wilhelm account on this page.
Is my credit card safe with you?
Any payment transactions will be encrypted using secure socket layer (SSL) technology. The encryption process converts the characters that you enter into code that is then securely transmitted over the Internet.
We may collect information about your computer, including your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. Aggregate Information is statistical data about our users' browsing actions and patterns that we collect, from which individual customer identities have been removed.
What is the turnaround time for my order?
We endeavor to ship your purchase within 1-business days of receiving your order. This 1-day period allows for order verification, credit approval and order processing. This time is in addition to the transit time required of the delivery method you selected.
How will you deliver my order to me?
All orders are shipped directly from our warehouse in New Jersey during normal working hours. You have the option to select UPS Ground, UPS 2nd or 3rd day delivery at your cost. Please also check our home page for promotional shipping offers (subject to change at any time).
Do I need to be at home to sign for delivery?
It depends on the carrier and shipping method.
Can I specify a delivery date?
No, we are sorry that we are unable to offer this service, but our shipping system indicates estimated delivery dates by the check out process.
Can I pick up my order from you?
Orders shipping to Hawaii, Alaska or Puerto Rico will be shipped via UPS 2nd day service. Free UPS Ground does not apply.
How much do you charge for delivery?
Regular rates apply.
Do you offer gift-wrapping?
No, we are sorry we are unable to offer this service.
Does www.GunterWilhelm.com ship to Hawaii, Alaska and Puerto Rico?
Orders shipping to Hawaii, Alaska or Puerto Rico will be shipped via UPS 2nd day service or UPS Ground billed at the standard rate. Free UPS Ground dose not apply.
What if I cannot find what I am looking for?
If you are struggling to find anything then please email us our online form to send any inquiries.
How do I know if my order has been received?
You will receive an e-mail confirming your order has been received.
Can I add to an existing order?
Unfortunately not; once we have received your order it will be processed immediately so any additions will need to be sent to us as a new order.
Can I order outside of the US?
It is possible to order from outside the US however we are only able to ship to a US address. Please check with customer service if we’re able to ship to your desired country by calling 201-569-6866
How can I pay?
We accept the following credit cards: Visa, MasterCard, Discover, American Express, PayPal and AMAZON Pay
When will you charge my credit card?
Your credit card will be charged immediately after the order is placed and your credit card has been authorized.
Do I have to pay tax?
As our company is located in New Jersey, New York & California you have to pay tax for all orders shipped within the 3 states. You will not pay tax for all orders shipped outside of the 3 states.